Academic Resource Centre Tirupur
Last Updated: June 26, 2025
At Academic Resource Centre Tirupur ("ARC", "we", "us", or "our"), we are committed to protecting the privacy and security of the personal data of our students, parents/guardians, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, website, or facilities.
By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of personal information to provide our educational services effectively. This may include:
- Contact Information: Name, address, email address, phone number (student and parent/guardian).
- Demographic Information: Date of birth, gender, nationality.
- Academic Information: School name, class/grade, previous academic records, test scores, attendance records, performance in our courses and mock tests.
- Payment Information: Details required for processing fees (e.g., bank account details, credit/debit card information). Please note that we do not store full credit card details on our servers; payment processing is handled by secure third-party payment gateways.
- Health Information (if necessary): Relevant medical conditions or allergies, if disclosed for the student's safety or to accommodate specific needs.
- Photographs/Videos: Images or videos taken during classes, events, or for promotional purposes, with explicit consent where required.
- Website Usage Data: IP address, browser type, operating system, pages visited, time spent on our website (collected via cookies and analytics tools – please see Section 7).
2. How We Collect Your Information
We collect information through various means, including:
- Directly from you: When you fill out admission forms, inquiry forms, registration forms, communicate with us via phone, email, or in person.
- From Parents/Guardians: When they provide information about their child during the admission process or throughout their enrollment.
- Through our Website/Online Platforms: When you browse our website, fill out online forms, or interact with our online resources.
- Through Third-Party Services: For payment processing, we use secure third-party payment gateways.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Educational Services:
- Processing admissions and registrations.
- Enrolling students in appropriate courses and classes.
- Delivering lessons, conducting tests, and evaluating performance.
- Tracking attendance and academic progress.
- Providing academic support and doubt-clearing sessions.
- Communication:
- Sending important updates, notices, class schedules, and results.
- Responding to your inquiries and providing support.
- Communicating with parents/guardians regarding student progress, conduct, and events.
- Sending promotional material or information about new courses/programs (with your consent).
- Administrative and Operational Purposes:
- Managing student records and accounts.
- Processing payments and managing financial transactions.
- Internal record-keeping and auditing.
- Ensuring the safety and security of our students and premises.
- Improvement and Development:
- Analyzing academic trends and performance to improve our curriculum and teaching methodologies.
- Personalizing the learning experience.
- Enhancing our website and online resources.
- Legal and Regulatory Compliance:
- Complying with applicable laws, regulations, and government directives in India, including the Digital Personal Data Protection Act, 2023.
- Responding to lawful requests from public authorities.
- Protecting our rights, property, or safety, and that of our students and staff.
4. Sharing and Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- With Our Staff: Relevant personal information is shared with our faculty, administrative staff, and counselors who need access to it to perform their duties and provide services.
- Third-Party Service Providers: We may engage trusted third-party service providers to assist us with functions such as:
- Payment processing (e.g., Razorpay, PayU).
- IT support and hosting services.
- Analytics and data processing.
- Marketing and communication services (with your consent).
- These providers are obligated to protect your information and use it only for the purposes for which we engage them.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of others.
- With Consent: We may share your information with third parties for other purposes if we have obtained your explicit consent to do so. For example, using student testimonials or photographs for promotional material will always be done with prior written consent.
- Success Stories/Testimonials: If a student's name, photo, or testimonial is used for promotional purposes, explicit written consent will be obtained after their success, adhering to guidelines for prevention of misleading advertisements in the coaching sector.
5. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Secure servers and network infrastructure.
- Encryption of sensitive data where appropriate.
- Access controls and authentication procedures for our staff.
- Regular security audits and updates.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Under the Digital Personal Data Protection Act, 2023, you (as a Data Principal) have certain rights regarding your personal data. These include:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction & Erasure: You can request the correction of inaccurate personal data or the erasure of your personal data under certain conditions.
- Right to Information: The right to be informed about the processing of your personal data.
- Right to Grievance Redressal: The right to have a readily available means of grievance redressal provided by the Data Fiduciary (ARC).
- Right to Consent Management: The right to give, manage, review, and withdraw your consent.
To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request in accordance with applicable laws.
7. Cookies and Tracking Technologies
Our website may use "cookies" and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior.
- Cookies: Small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
- How we use them: For website functionality, analytics (e.g., Google Analytics to understand visitor demographics and interests), and to remember your preferences.
- You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Academic Resource Centre Tirupur3/1A, Padmavathipuram, Avinashi Road, Kumarnagar, Near SAP Theatre, Tiruppur, Tamil Nadu 641603, India.
Phone: +91 90034 14978
Email:chandru@arcsedu.in
